Last updated: October 14, 2026
Online Return & Exchange Policy
- We accept returns or exchanges only for items with a manufacturing defect, reported within 30 days of purchase.
- Items must be in new condition, with all original parts and packaging.
- Approved refunds go back to the original payment method only.
- Shipping charges are non-refundable. The customer pays return shipping.
What Is Not Covered
- Normal wear and tear, including built-in batteries that stop holding a charge because of improper use or overcharging.
- Items with visible physical damage.
- Damage from extreme heat or cold, liquid, drops, mishandling, leaks, or broken charging ports.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged (except when dead on arrival):
- E-liquids (salt nic and freebase)
- Disposable vapes, replacement pods and cartridges
- Nicotine pouches
- Coils, atomizers, batteries, tips and mouthpieces
How to Request a Return
Email poudrevaporshack777@gmail.com with your order number, the item, and a photo or video of the defect. We will reply with next steps.
Contact Us
Questions? Email us at poudrevaporshack777@gmail.com or call +1 713-545-1359.